SODA EXECUTIVE TRAVEL LIMITED
Terms and Conditions of Service
Please read these terms carefully before making a booking
Last updated: May 2026

1. THE COMPANY
Soda Executive Travel Limited — hereinafter referred to as ‘the Company’, ‘we’, ‘us’ or ‘our’.
Registered in England and Wales.
Registered Address: C/O V&R Accountancy Services Limited, Cropton House, Three Tuns Lane, Formby, Merseyside L37 4AQ
Email: bookings@sodaexecutivetravel.com
Telephone: 01704 619034
WhatsApp: +44 7923 047200
Website: www.sodaexecutivetravel.com

By making a booking with Soda Executive Travel Limited, you agree to be bound by these Terms and Conditions in full. If you do not accept these terms, you must not use our services.

2. QUOTATIONS AND BOOKINGS
2.1 All quotations are valid for 7 days from the date of issue. Quoted prices are not guaranteed until a written Booking Confirmation has been issued.
2.2 Requested journey dates and times cannot be held until a Booking Confirmation has been issued and, where applicable, a deposit has been received.
2.3 A booking is only confirmed upon the Company issuing a written Booking Confirmation to the client by email.
2.4 The Company reserves the right to decline any booking at its sole discretion without being required to give a reason.
2.5 It is the client’s responsibility to check all booking details are correct. Any errors must be reported to the Company at the earliest opportunity and within 48 hours of receiving the Booking Confirmation.
2.6 All times are UK time and will be given in the 24-hour format unless otherwise stated.

3. PAYMENT
3.1 Payment may be made by bank transfer, debit card, credit card, or cash. Payment details will be provided on the invoice.
3.2 For bookings made more than 14 days in advance, a deposit of 25% of the total booking value is required to confirm the booking. The remaining balance is due 7 days before the journey date.
3.3 For bookings made within 14 days of the journey date, full payment is required at the time of booking to confirm the reservation.
3.4 Corporate and business clients invoiced by the Company shall make payment within 30 days of the invoice date or within 7 days of journey completion, whichever is earlier.
3.5 The Company reserves the right to charge interest on overdue invoices at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
3.6 All prices quoted are inclusive of VAT where applicable. The Company will confirm VAT status at the time of quotation.

4. CANCELLATIONS AND REFUNDS
4.1 We understand that plans can change. Where possible, we will always attempt to accommodate your circumstances by moving the booking to an alternative date or time, subject to availability.
4.2 Cancellations made more than 14 days before the journey date: a full refund will be given minus any deposit paid, which is non-refundable but may be transferred to an alternative booking date.
4.3 Cancellations made between 7 and 14 days before the journey date: 50% of the total booking value will be charged.
4.4 Cancellations made within 7 days of the journey date: the full booking value is non-refundable.
4.5 Cancellations made within 24 hours of the scheduled departure time: all payments are non-refundable.
4.6 If the client fails to be present at the agreed collection point within the free waiting time (see Section 6), and cannot be contacted, the booking will be treated as a no-show and all payments will be non-refundable.
4.7 The Company aims to process all applicable refunds within 10 working days of the cancellation being confirmed in writing.
4.8 All cancellations must be submitted in writing by email to bookings@sodaexecutivetravel.com. Cancellations by phone or text message alone will not be accepted.

5. CONDUCT OF JOURNEYS
5.1 The Company will make every reasonable effort to ensure punctuality on all journeys. However, the Company cannot accept responsibility for delays caused by circumstances outside of its control, including but not limited to traffic conditions, road closures, severe weather, or mechanical failure.
5.2 The driver will travel by the most appropriate route on the day unless specifically requested otherwise by the client at the time of booking.
5.3 The Company operates a strict non-smoking policy in all vehicles as required by law. This includes all vaping and e-cigarette devices.
5.4 Vaping devices and e-cigarettes are not permitted to be charged in Company vehicles.
5.5 The Company reserves the right to refuse to carry any passenger whose behaviour is abusive, threatening, or poses a risk to the driver, the vehicle, or other passengers.
5.6 The Company reserves the right to refuse to carry any passenger who is excessively intoxicated and unable to travel safely.
5.7 Any damage caused to the vehicle by a passenger will be charged to the client at the full cost of repair or cleaning.

6. WAITING TIME
6.1 The driver will aim to arrive up to 5 minutes prior to the agreed collection time.
6.2 Airport and cruise terminal transfers include 60 minutes of complimentary waiting time when collecting passengers from the terminal or arrivals area, to allow for flight delays and baggage collection.
6.3 All other bookings include 15 minutes of complimentary waiting time from the agreed collection time.
6.4 If the client is likely to be delayed beyond the complimentary waiting time, they must contact the Company as soon as possible. The Company will endeavour to accommodate reasonable delays, subject to other commitments.
6.5 Waiting time beyond the complimentary period will be charged at a rate agreed at the time of booking or as communicated by the Company.

7. AIRPORT AND CRUISE TRANSFERS
7.1 Flight times and numbers must be provided at the time of booking for all airport transfers.
7.2 The Company will monitor flight arrival times using publicly available flight tracking services and will adjust collection times accordingly where operationally possible.
7.3 The Company cannot guarantee collection times in the event of significant flight delays or cancellations, though every effort will be made to accommodate the client.
7.4 Clients are responsible for notifying the Company of any changes to flight times or numbers as soon as they become aware of them.

8. LUGGAGE AND PERSONAL BELONGINGS
8.1 Our vehicle accommodates standard passenger luggage. Clients with exceptionally large quantities of luggage should notify the Company at the time of booking.
8.2 The Company accepts no responsibility for any loss or damage to luggage or personal belongings left in the vehicle.
8.3 Any items left in the vehicle will be held for a period of 7 days. The Company will make reasonable efforts to contact the client regarding lost property.

9. VEHICLE CAPACITY
9.1 Our Ford Tourneo Custom Titanium accommodates a maximum of 8 passengers plus driver.
9.2 The driver reserves the right to refuse to carry more passengers than the vehicle is licensed and insured to carry.
9.3 All passengers must wear a seatbelt at all times as required by law.

10. LIABILITY
10.1 The Company’s liability to the client shall not exceed the total value of the booking in question.
10.2 The Company shall not be liable for any indirect, consequential, or special loss or damage arising from the provision of its services, including but not limited to missed flights, missed events, or loss of business.
10.3 Nothing in these Terms limits the Company’s liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
10.4 The Company holds appropriate public liability and passenger insurance for all journeys undertaken.

11. DATA PROTECTION AND PRIVACY
11.1 The Company collects and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
11.2 Client data is collected solely for the purpose of administering bookings and providing the agreed services.
11.3 The Company will not share your personal data with any third parties without your consent, except where required to do so by law.
11.4 By making a booking, you consent to the Company storing and using your contact details for the purposes of administering your booking and communicating with you about your journey.
11.5 You have the right to request access to, amendment of, or deletion of any personal data held by the Company. Please contact bookings@sodaexecutivetravel.com to make such a request.

12. COOKIES AND WEBSITE
12.1 The Company’s website (www.sodaexecutivetravel.com) uses cookies to improve the user experience. By continuing to use the website, you consent to the use of cookies in accordance with this policy.
12.2 Cookies are small text files stored on your device that help the website function correctly and allow us to analyse how the site is used.
12.3 The website may use Google Analytics or similar services to analyse visitor behaviour. This data is anonymised and used solely to improve the website experience.
12.4 You can disable cookies in your browser settings at any time, though this may affect the functionality of the website.
12.5 The Company’s website may contain links to third-party websites. The Company is not responsible for the content or privacy practices of those websites.

13. COMPLAINTS
13.1 The Company is committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, please contact us as soon as possible.
13.2 All complaints must be submitted in writing to bookings@sodaexecutivetravel.com within 14 days of the journey taking place. You may also contact us by telephone on 01704 619034 or via WhatsApp on +44 7923 047200 to discuss your complaint, though a written follow-up will be required.
13.3 The Company will acknowledge all complaints within 2 working days and aims to provide a full written response within 10 working days.
13.4 The Company will investigate all complaints thoroughly and fairly, and where appropriate will take steps to prevent recurrence.

14. GOVERNING LAW
14.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
14.2 Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. AMENDMENTS
15.1 The Company reserves the right to amend these Terms and Conditions at any time. The current version will always be available on our website at www.sodaexecutivetravel.com.
15.2 Continued use of our services following any amendment constitutes acceptance of the updated Terms and Conditions.
15.3 These Terms and Conditions were last updated: May 2026.

Soda Executive Travel Limited
bookings@sodaexecutivetravel.com | Tel: 01704 619034 | WhatsApp: +44 7923 047200 | www.sodaexecutivetravel.com
C/O V&R Accountancy Services Limited, Cropton House, Three Tuns Lane, Formby, Merseyside L37 4AQ